Customers give The Metro Group an A Rating on Angie’s List. They trust our performance-based approach to your home’s heating and cooling needs. Read some of our actual testimonials here:
“I had a great experience with The Metro Group and absolutely recommend them. Our technician was professional, arrived at the beginning of the time window, and gave me a thorough explanation of all elements of the inspection. He discovered that our humidifier had not been hooked up, and worked with the main office so he could stay an extra 45 minutes to fix that as well. We will be using The Metro Group for all HVAC needs in the future. Thank you!” –Alicia
“Called because my AC was freezing up on me in the middle of a heatwave. The person on the phone said Thursday was the earliest they could get someone but called me later and asked if anyone would be home at 2:30-3pm. The tech was professional and very efficient, did not try to up sell me and explained the procedures he was performing. I had a small leak and was low on freon. Very professional, cleaned up after himself, I was not expecting same day service. Would definitely call again. Thank you.”
“I have only had one experience with them, and I liked them. They were very responsive, professional and thorough. They found things that we knew there was an issue with that other companies had not found. I was happy with them. I would rate them highly and would use them again in the future if necessary.”
“I was able to contact someone immediately early in the morning. They were not able to come out to the suburbs (as they are based in Chicago), but I was provided with a reference within 10 minutes. Later on that morning, even though I was not their customer, Jim gave me a call and followed up with our furnace issue. He further explained what he believed was the problem and how to have it corrected. I couldn’t believe the extra mile he went to even though we were not going to be his customer for this project. Amazing!”
“As usual, they did GREAT! The people are courteous, thorough, arrive when they say they will and do the job! Jim Coleman and crew–all company employees–consistently do a great job. High quality service. Great price for value given. I am a real estate professional and see lots of HVAC people in the field. Metro Group is by far the best I have ever run into to. I recommend them to clients and everyone reports a similarly great experience.”
“Jim, the President of the company, came out and provided a thorough check of the AC system along with a quote for the complete AC efficiency check ($250). He provided a detailed explanation of the process as it related to my AC system which is just 2 years old. Jeff came and conducted the check including a thorough examination of all the AC vents around the house, all the return vents, the AC unit inside the house, and the unit outside the house. After detailed testing, he determined that a small orifice between the inside and outside units was improperly sized, and after my approval for the work, he replaced it. Reported efficiency went from 31% to 100% after that small, but critical repair. Very pleased with their detail, patience of explanations, and professionalism. I will look to them to come back and check my heating system once it gets cooler.”
